Refund Policy: 30-Day Money-Back Guarantee

This policy explains when ESA Card (esacard.com) refunds your money, how much, and how fast. We wrote it the same way we write everything else: plainly, with no fine-print traps. If anything here is unclear, email contact@esacard.com and a human will walk you through it.

The ESA Card Promise, in short

• Every registration carries a 30-day money-back guarantee. The registration is the digital part: your number, your card and certificate as PDF files, and your verification listing. It is refunded in full, no questions asked, no restocking or admin fees. On the Digital Kit that is everything you paid. On the Complete Kit it is the Digital Kit's price, because the printed card and certificate are made to order for your animal, cannot be resold, and are not refundable: you keep them. Add-on keepsakes and gear we post separately (tags, vests, collars, prints, blankets and the like) sit outside it too, because the guarantee covers your registration and those are separate orders placed after it. Anything that arrives damaged or wrong is put right.
• There are no subscriptions, so there is nothing to cancel. You pay once. We never bill you again.
• We initiate your refund within 5 business days, back to your original payment method; banks typically post it within another 3-10.

1. The 30-day money-back guarantee

If you're unhappy with your registration for any reason, or no reason at all, within 30 days of purchase, we refund the full price of your registration: the Digital Kit's price, whichever kit you bought. That's the whole policy. You don't need to explain, return anything, or clear a hurdle. We charge in US dollars, so if your bank converted the payment it converts the refund back at whatever rate applies on the day, and that last part is the one bit we don't control.

• Applies to every registration we sell, one animal per kit, however many kits you have bought.
• Already downloaded and printed your PDF files? Still refundable. Digital delivery is not a loophole we hide behind.
• Nothing to send back. The registration is PDF files, so a refund takes one email and no packaging.
• Just email contact@esacard.com with your order number (or the name and pet on the registration) any time in the 30 days.

One honest note, because honesty is the whole brand: a refund marks your listing inactive on our verification page, since the registration it confirms no longer exists. Everything else about the guarantee is exactly as simple as it sounds.

2. The two kits, and what arrives when

First, honesty about what these items are: the wallet ESA Card and Certificate of Registration are convenience items, whether they arrive as files or on paper. They are handy at a leasing office, never a substitute for an ESA letter from a licensed professional. Both kits are sold on our pricing page: the Digital Kit is files only, and the Complete Kit adds the printed card and certificate, posted to a United States address.

• What arrives instantly, on both kits: your Certificate of Registration and wallet ESA Card as print-ready PDF files (each on its own, plus both combined in one file) emailed the moment your payment goes through, plus a listing at esacard.com/verify.
• What follows by mail, on the Complete Kit: the printed wallet card and printed certificate, produced for your order and posted to the United States shipping address you give at checkout. We do not quote a delivery date, because the postal service owns that clock.
• Refunding a Complete Kit inside the 30 days returns the registration, which is the Digital Kit's price. The printed card and certificate were made for your animal alone and cannot be resold, so their part of the price stays with us and they stay with you; the same goes for a paid delivery upgrade on them. You do not post anything back to us, and your listing goes inactive like any refunded registration.
• Lost or damaged your printout? Nothing to claim and nothing to replace: the files are yours, so print another copy whenever you need one.

3. No subscriptions, nothing to cancel

Registration is a one-time payment. There is no auto-billing and no membership to remember to cancel. The only thing that takes a listing down at esacard.com/verify is a refund, which marks it inactive, or a request from you to remove it. If you ever see a second charge from us that you didn't make, that's an error. Contact us and we'll refund it immediately.

4. How refunds are issued

All refunds go to your original payment method, the card or account you paid with. We initiate refunds within 5 business days of your request. Banks and card networks typically take another 3-10 business days to post the money. If a refund hasn't appeared after 15 business days, contact us and we'll trace it with the payment processor.

5. What is not covered

We keep the not-covered list short, and there are three items on it: refund requests made more than 30 days after purchase; the Complete Kit's printed card and certificate, and any delivery upgrade paid for them, because they are made to order for your animal and cannot be resold (the registration part of a Complete Kit is still refunded, see section 2); and add-on keepsakes and gear we post separately, such as a collar tag, a vest, a portrait print, or a photo blanket, which are separate orders placed after the registration the guarantee covers. Anything printed or made that arrives damaged or wrong is put right: reply to the receipt and we replace it. The money-back window has to close somewhere, and that's what lets us keep it unconditional inside it. That said, we don't hide behind this line. If your circumstances changed, whether your pet passed away, you bought twice by accident, or you registered the wrong animal, email contact@esacard.com and we'll review it case by case. We would rather sort it out than point at the date.

6. If you bought this thinking it was an ESA letter

We say this on every page, and it belongs in the refund policy too: there is no official government ESA registry, and our registration, card, and certificate carry no legal weight. What secures your housing rights is an ESA letter from a licensed healthcare provider, and we do not sell it. If you purchased a kit believing it was that letter, tell us within 30 days and we'll refund your registration in full, no awkwardness. Then get the real thing: ask your own therapist or psychiatrist first, since many write one at no extra charge, and bring our free sample letter so they know what housing providers expect. Or, in the United States, use a legitimate telehealth service with a clinician licensed in your state, typically $139–$199. Outside the United States there is no equivalent to point you at: the Fair Housing Act and the state rules we write about are US law, assistance-animal rules differ country by country, and an ESA letter written for a US landlord carries no weight where you live. If you bought from abroad expecting legal protection, that is exactly the mistake this refund exists for. Our guide to ESA letters and ESA housing laws explains what a valid US letter looks like.

Questions or claims

To request a refund, or to ask anything about this policy, contact ESA Card at contact@esacard.com. Include your registration number if you have it. Current pricing is on our pricing page, and common questions are answered in the FAQ.