Refund Policy

This policy explains when ESA Card (esacard.com) refunds your money, how much, and how fast. We wrote it the same way we write everything else: plainly, with no fine-print traps. If anything here is unclear, email support@esacard.com or call (888) 555-0134 and a human will walk you through it.

The ESA Card Promise, in short

• Every kit carries a 30-day money-back guarantee. Full refund, no questions asked, no restocking or admin fees — Digital Kit ($39) and Complete Kit ($69) alike.
• Printed kit arrives damaged, misprinted, or never arrives? Free replacement. Lose or wreck your card later? Also a free replacement.
• There are no subscriptions, so there is nothing to cancel. You pay once. We never bill you again.
• Refunds go back to your original payment method within 5 business days.

1. The 30-day money-back guarantee

If you're unhappy with your registration kit for any reason — or no reason — within 30 days of purchase, we refund 100% of what you paid. That's the whole policy. You don't need to explain, return anything, or clear a hurdle.

• Applies to both kits, digital and printed, including kits registered for two pets.
• Already downloaded your certificate and wallet card? Still refundable. Digital delivery is not a loophole we hide behind.
• Complete Kit already shipped or delivered? Still refundable. Keep the printed items or toss them — no return postage, no return required.
• Just email support@esacard.com with your order number (or the name and pet on the registration) any time in the 30 days.

One honest note, because honesty is the whole brand: a refund removes your listing from our verification page, since the registration it confirms no longer exists. Everything else about the guarantee is exactly as simple as it sounds.

2. Printed kits: free replacements

First, honesty about what these items are: the wallet ID card and Certificate of Registration in the Complete Kit are convenience items — handy at a leasing office, never a substitute for an ESA letter from a licensed professional. Our replacement policy reflects that they're products, not paperwork you must fight for.

• Damaged in transit, misprinted, or wrong item: email a photo to support@esacard.com and we ship a free replacement. No return of the damaged item required.
• Lost in shipping: if tracking shows no delivery within 15 days of our ship date (20 days for AK, HI, and US territories), we reship free.
• Lost or damaged later — even years later: your dog ate the card, it went through the wash, it fell out of your wallet at the airport. Email us and we'll reprint and reship your kit free, as many times as reasonably needed. Your registration is a one-time purchase; keeping the physical kit in your hands is part of it.

3. No subscriptions, nothing to cancel

Both kits are a one-time payment. There are no renewal fees, no annual charges, no auto-billing, and no membership to remember to cancel. Your registration and your listing at esacard.com/verify stay active for the life of your pet at no further cost. If you ever see a second charge from us that you didn't make, that's an error — contact us and we'll refund it immediately.

4. How refunds are issued

All refunds go to your original payment method — the card or account you paid with. We initiate refunds within 5 business days of your request, and you'll receive a confirmation email when the refund is sent. Banks and card networks typically take another 3-10 business days to post the money. If a refund hasn't appeared after 15 business days, contact us and we'll trace it with the payment processor.

5. What is not covered

We keep the not-covered list short, and there's exactly one item on it: refund requests made more than 30 days after purchase. Free replacements never expire, but the money-back window does — that's what lets us keep it unconditional inside it. That said, we don't hide behind this line. If your circumstances changed — your pet passed away, you bought twice by accident, you registered the wrong animal — email support@esacard.com and we'll review it case by case. We resolve most of these in the customer's favor.

6. If you bought this thinking it was an ESA letter

We say this on every page, and it belongs in the refund policy too: there is no official government ESA registry, and our registration, card, and certificate carry no legal weight. The only document that secures your housing rights under the Fair Housing Act is an ESA letter from a licensed mental health professional — which we do not sell. If you purchased a kit believing it was that letter, tell us within 30 days and we'll refund you in full, no awkwardness. Then get the real thing: ask your own therapist or psychiatrist first (many write one at no extra charge — bring our free sample letter so they know what housing providers expect), or use a legitimate telehealth service with a clinician licensed in your state, typically $139-$199. Our guide to ESA letters and ESA housing laws explains exactly what a valid letter looks like.

Questions or claims

To request a refund, ask for a replacement, or ask anything about this policy, contact ESA Card at support@esacard.com or (888) 555-0134. Include your order number if you have it. Current pricing for both kits is on our pricing page, and common questions are answered in the FAQ.