Already paid?
Get your kit sent again
Your files do not expire and there is nothing more to pay. Whether the email never arrived, went to the wrong address, or is simply lost, this page sends it again.
Send my kit again
For a kit that never arrived, or one you have since lost. Enter the email you used at checkout and we will send all three files to it again.
I typed my email wrong
If your address had a typo in it, nothing can reach the inbox on your order. Give us your registration number and the address you meant, and we will correct the order and send your kit there.
Your registration number is on the success page you saw after paying, on your card, and at the foot of your certificate. This form only corrects a mistyped address, so if the one you meant is nothing like the one on the order, email contact@esacard.com and a person will move it for you.
Every kit is rendered fresh from your registration, so what arrives is the same card and the same certificate you bought, not a copy of them.
Checking a number rather than chasing a kit? That is esacard.com/verify. Anything else, email contact@esacard.com and a person will answer.