Terms of Service for ESA Registration

These Terms of Service ("Terms") are an agreement between you and ESA Card (esacard.com). They govern your use of our website, our registration service, and every product we sell. By using the site or placing an order, you accept these Terms. If you have questions before you agree, email contact@esacard.com. We answer in plain English.

1. What ESA Card is, and what it is not

ESA Card is an e-commerce registration service. We sell convenience credentials for emotional support animal owners: a Certificate of Registration and a wallet ESA Card, delivered as two separate print-ready documents, plus a listing in our verification directory at esacard.com/verify. Registration takes about 3 minutes: pet details, a photo, and your name and city, and it asks no health questions. We are not a healthcare provider and we provide no clinical service ourselves. If you want an ESA letter, in the states where we offer it we can book you a live video evaluation with an independent therapist licensed in your state: see "Evaluations with independent therapists" below.

One more thing we say everywhere, because it is true: there is no official government ESA registry, and ours is a private service. Like everyone else's, our ID cards, certificates, and verification listing are convenience items with no legal weight. What a housing provider will ask for is a letter from a licensed healthcare provider. Many people get one at no extra charge from their own therapist or doctor; our free sample ESA letter shows what housing providers expect. You can read more at our registration page.

2. Eligibility

• You must be at least 18 years old to use the service or place an order.
• You can order from anywhere. Every kit's digital files are delivered by email, so there is no country we cannot reach; the Complete Kit's printed card and certificate post to United States addresses only. Prices are charged in US dollars whatever your currency, and your files are laid out for the paper your printer holds: US Letter in the US, Canada and a handful of other countries, A4 everywhere else.
• You must provide accurate, truthful information during registration and at checkout. Your verification listing depends on what you tell us.

One consequence of selling worldwide that we would rather state than bury: everything this site says about the law is United States law. The Fair Housing Act, the ADA, the Department of Transportation's air-travel rule, and our state guides describe rights that exist in the US and nowhere else. Assistance-animal rules differ from country to country, we do not summarise them, and nothing you buy from us creates a right under them. If you are outside the US, check your local rules and treat the kit as what it is everywhere: a convenience credential.

3. Your account

You are responsible for keeping your login credentials confidential and for all activity under your account. Tell us right away at contact@esacard.com if you suspect unauthorized use. We may suspend or close accounts used fraudulently or in violation of these Terms.

4. Prices and payment

We sell two kits. The Digital Kit: a Certificate of Registration and a wallet ESA Card as two separate print-ready documents, emailed instantly after payment, plus a listing in our verification directory. The Complete Kit: everything in the Digital Kit, plus a printed wallet card and printed certificate, posted to a United States shipping address collected at checkout. We do not quote delivery dates for printed items. Each kit covers one animal; a second pet needs a second kit. The price of your order is the price shown on the page where you checked out, and that is the amount charged. Standard prices are listed on our pricing page; we sometimes run a campaign at a different price, and whichever price you were shown is the one you pay.

Adding to your order. After you buy, we may show or email you a page that adds an item to your order, whether we make it or a company we work with does; either way ESA Card sells it to you. A tap on Add to my order on that page pays for the item with the card or Link account you paid with, at the price shown there. Nothing is charged without that tap.

The kit is one payment, and it includes 12 months on our verification page. Keeping your listing at esacard.com/verify after that first year takes a renewal. A yearly listing renewal switches on after you pay for the kit, at $19.99 a year. We state that, with the price, on the order screen and beside the pay button before you pay; nothing is charged for it until your included 12 months end; and you can turn it off right after payment or at any time from your kit page. Turning it off changes nothing about your kit, and renewing is never a condition of buying it. Four plans are available, each priced on your kit page: the yearly listing renewal ($29.99 a year, or $19.99 a year when it starts within 24 hours of paying for the registration, which is the price it switches on at); a yearly renewal with a printed card posted to a United States address at the start of each renewed year ($79.99 a year, or $59.99 within the same 24 hours); a lifetime listing paid once ($159.99, or $99.99 within 24 hours), which ends a yearly renewal once it is paid; and five years with a printed card each year, paid once ($299.99, or $199.99 within 24 hours, United States addresses only). A decide-now price is locked for as long as that plan runs.

Yearly plans renew automatically until you cancel. On a yearly plan, the card you paid with is charged that plan's price once a year until you cancel. The plan that switches on when you buy is first charged on the day your included 12 months end; a yearly plan you choose later from your kit page is charged when you choose it, and then once a year. You can cancel at any time from your kit page or by emailing contact@esacard.com; cancelling stops future charges and keeps every year you have already paid for. The lifetime and five-year plans are single payments and renew nothing. If no plan is in place, nothing is charged: we email you 30 days before the included year runs out, and after it your number shows on the verification page as lapsed, which is not the same as refunded or invalid. Your card, certificate, registration number and PDF files remain yours whatever happens to the listing, and a lapsed listing can be renewed from your kit page at the standard price. Each renewal payment carries the same 30-day money-back guarantee as the registration (section 5).

5. Our guarantee

One promise, backed by our Refund Policy: a 30-day money-back guarantee, no questions asked, so if you are unhappy for any reason within 30 days of purchase, we refund your registration in full. On the Complete Kit that is the digital part, the Digital Kit's price; its printed card and certificate are made to order for your animal and are not refundable. A refunded registration then shows as inactive on our verification page. The same guarantee applies to each renewal payment: ask within 30 days of the charge and we refund it in full, and the refunded year comes off your listing date. The Refund Policy explains the details and controls if it conflicts with this summary.

6. No medical or legal advice

Content on esacard.com, including articles, state guides, and ESA law summaries, is general information, not medical or legal advice. Nothing on the site creates a clinician-patient relationship with ESA Card; an evaluation you book through us is between you and the independent therapist. If you want an ESA letter, ask your own therapist or psychiatrist first, book an evaluation through us where we offer one, or use a legitimate telehealth service with clinicians licensed in your state. For advice about your specific situation, talk to a licensed clinician or attorney. If you are in crisis, call or text 988 (the Suicide & Crisis Lifeline). Do not wait on any website.

7. ESAs are not service animals

An emotional support animal is not a service animal under the Americans with Disabilities Act. An ESA letter supports housing accommodation requests under the Fair Housing Act; it does not grant access to restaurants, stores, or other public places. And since the Department of Transportation's December 2020 rule, U.S. airlines are not required to accept ESAs in the cabin. They treat them as pets. Do not present your ESA as a service animal; misrepresentation is illegal in many states.

8. Acceptable use

You agree not to:

• Present your ESA Card certificate, ID card, or verification listing to a landlord, airline, business, or anyone else as if it were a legal document (it is not, and we say so on the products themselves)
• Provide false information during registration, including about an animal or its owner
• Alter, forge, or resell any card or certificate we issue
• Register an animal on behalf of someone else without their knowledge and consent
• Scrape, copy, or republish site content, or interfere with the site's operation or security

We may refuse service, cancel orders, or remove verification listings obtained in violation of this section. Refunds in those cases are at our discretion.

9. Intellectual property

The ESA Card name, logo, site design, and content belong to ESA Card or our licensors. Your certificate and ID card are yours to use for the personal, honest purposes they are made for. Everything else on the site is licensed to you for personal, non-commercial use only.

10. Disclaimers and limitation of liability

The service is provided "as is." We work hard to keep the site accurate and available, but we do not warrant uninterrupted or error-free operation, and we do not warrant any particular outcome with a landlord, HOA, or housing provider. Our products carry no legal force, and we cannot control how a third party behaves. To the fullest extent permitted by law, ESA Card's total liability for any claim arising from the service is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect, incidental, or consequential damages. Some states do not allow these limits, so they may not fully apply to you.

11. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Your housing rights under the Fair Housing Act and your state's fair-housing law are unaffected, and nothing here waives them.

12. Dispute resolution

Talk to us first. Before filing any formal claim, you agree to email contact@esacard.com with a description of the dispute and give us 30 days to resolve it informally. We would rather settle it there, under our Refund Policy, than anywhere that costs you a filing fee. If we cannot resolve it within 30 days, either party may bring the claim in the state or federal courts located in Delaware, or in small claims court where you live if the claim qualifies.

13. Text messages

ESA Card Texts is the text message program of ESA Card, which is operated by Momentum Labs LLC. You join it by entering your mobile number and ticking the consent box on our text sign-up page, and joining is not a condition of buying anything. One kind of text does not need you to join: if you enter a US mobile number at checkout and leave before paying, or your payment does not go through, we may text that number about that unfinished order, at most 4 texts, and they stop as soon as you pay. Every other text goes only to people who joined. These terms apply to every text we send you.

• What we send. Updates about your order (your documents are ready, your printed card or pet tag has shipped, an order needs one more step from you), replies when you text us, and marketing messages with offers on ESA Card products, such as the QR pet tag.
• How often. Message frequency varies, up to 6 messages a month. Texts about an unfinished order are at most 4 for that order.
• Cost. Message and data rates may apply. ESA Card does not charge for texts.
• To stop. Reply STOP to any text. We send one message confirming you are unsubscribed, and nothing after it. To join again, reply START.
• For help. Reply HELP to any text, email contact@esacard.com, or call +1 (878) 895-5554.
• Carriers. Carriers are not liable for delayed or undelivered messages.
• Your mobile number. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. How we handle your number and your consent is under Text messages in our Privacy Policy.

14. Evaluations with independent therapists

• ESA Card is not a health care provider. We connect you with an independent therapist licensed in your state, and we handle the booking, the payment, delivery of any letter and support.
• Your evaluation is a live video call with that therapist. Every clinical decision, including whether to write a letter, is the therapist's alone. A letter is never guaranteed.
• The price you pay covers two things. Part of it is the therapist's own fee for the evaluation, which we collect for the therapist and pass on in full. The rest is ESA Card's fee for our own services. We keep no part of the therapist's fee.
• If the therapist finds you are not eligible, we refund what you paid in full.
• You confirm that you are physically located in the state you give when you book, because the therapist must be licensed where you are during the call.
• Your therapist keeps their own clinical records. Our handling of your booking answers is described in our Consumer Health Data Policy.

15. Changes to these Terms

We may update these Terms as our service or the law changes. When we do, we will update the date at the top of this page, and for material changes we will email account holders before the new Terms take effect. Continuing to use the service after changes take effect means you accept them. Changes never apply retroactively to orders already placed.

16. Contact

ESA Card (esacard.com) is operated by Momentum Labs LLC. Reach us at contact@esacard.com. We read everything, and a real person replies.