Terms of Service for ESA Registration

These Terms of Service ("Terms") are an agreement between you and ESA Card (esacard.com). They govern your use of our website, our registration service, and every product we sell. By using the site or placing an order, you accept these Terms. If you have questions before you agree, email contact@esacard.com. We answer in plain English.

1. What ESA Card is, and what it is not

ESA Card is an e-commerce registration service. We sell convenience credentials for emotional support animal owners: a Certificate of Registration and a wallet ESA Card, delivered as two separate print-ready documents, plus a listing in our verification directory at esacard.com/verify. Registration takes about 3 minutes: pet details, a photo, and your name and city. There are no health questions, no evaluations, and no appointments, because we are not a healthcare provider and we do not offer any clinical service. We do not sell ESA letters or medical evaluations of any kind.

One more thing we say everywhere, because it is true: there is no official government ESA registry, and ours is a private service. Like everyone else's, our ID cards, certificates, and verification listing are convenience items with no legal weight. What a housing provider will ask for is a letter from a licensed healthcare provider. Many people get one at no extra charge from their own therapist or doctor; our free sample ESA letter shows what housing providers expect. You can read more at our registration page.

2. Eligibility

• You must be at least 18 years old to use the service or place an order.
• You can order from anywhere. Every kit's digital files are delivered by email, so there is no country we cannot reach; the Complete Kit's printed card and certificate post to United States addresses only. Prices are charged in US dollars whatever your currency, and your files are laid out for the paper your printer holds: US Letter in the US, Canada and a handful of other countries, A4 everywhere else.
• You must provide accurate, truthful information during registration and at checkout. Your verification listing depends on what you tell us.

One consequence of selling worldwide that we would rather state than bury: everything this site says about the law is United States law. The Fair Housing Act, the ADA, the Department of Transportation's air-travel rule, and our state guides describe rights that exist in the US and nowhere else. Assistance-animal rules differ from country to country, we do not summarise them, and nothing you buy from us creates a right under them. If you are outside the US, check your local rules and treat the kit as what it is everywhere: a convenience credential.

3. Your account

You are responsible for keeping your login credentials confidential and for all activity under your account. Tell us right away at contact@esacard.com if you suspect unauthorized use. We may suspend or close accounts used fraudulently or in violation of these Terms.

4. Prices and payment

We sell two kits. The Digital Kit: a Certificate of Registration and a wallet ESA Card as two separate print-ready documents, emailed instantly after payment, plus a listing in our verification directory. The Complete Kit: everything in the Digital Kit, plus a printed wallet card and printed certificate, posted to a United States shipping address collected at checkout. We do not quote delivery dates for printed items. Each kit covers one animal; a second pet needs a second kit. The price of your order is the price shown on the page where you checked out, and that is the amount charged. Standard prices are listed on our pricing page; we sometimes run a campaign at a different price, and whichever price you were shown is the one you pay.

Every ESA Card purchase is a one-time payment. We sell no subscriptions, and nothing renews automatically. If a charge from us ever looks recurring, contact us immediately; that would be an error, and we will fix it.

5. Our guarantee

One promise, backed by our Refund Policy: a 30-day money-back guarantee, no questions asked, so if you are unhappy for any reason within 30 days of purchase, we refund your registration in full. On the Complete Kit that is the digital part, the Digital Kit's price; its printed card and certificate are made to order for your animal and are not refundable. A refunded registration then shows as inactive on our verification page. The Refund Policy explains the details and controls if it conflicts with this summary.

6. No medical or legal advice

Content on esacard.com, including articles, state guides, and ESA law summaries, is general information, not medical or legal advice. Nothing on the site, and nothing we sell, creates a clinician-patient relationship. If you want an ESA letter, ask your own therapist or psychiatrist first, or use a legitimate telehealth service with clinicians licensed in your state. For advice about your specific situation, talk to a licensed clinician or attorney. If you are in crisis, call or text 988 (the Suicide & Crisis Lifeline). Do not wait on any website.

7. ESAs are not service animals

An emotional support animal is not a service animal under the Americans with Disabilities Act. An ESA letter supports housing accommodation requests under the Fair Housing Act; it does not grant access to restaurants, stores, or other public places. And since the Department of Transportation's December 2020 rule, U.S. airlines are not required to accept ESAs in the cabin. They treat them as pets. Do not present your ESA as a service animal; misrepresentation is illegal in many states.

8. Acceptable use

You agree not to:

• Present your ESA Card certificate, ID card, or verification listing to a landlord, airline, business, or anyone else as if it were a legal document (it is not, and we say so on the products themselves)
• Provide false information during registration, including about an animal or its owner
• Alter, forge, or resell any card or certificate we issue
• Register an animal on behalf of someone else without their knowledge and consent
• Scrape, copy, or republish site content, or interfere with the site's operation or security

We may refuse service, cancel orders, or remove verification listings obtained in violation of this section. Refunds in those cases are at our discretion.

9. Intellectual property

The ESA Card name, logo, site design, and content belong to ESA Card or our licensors. Your certificate and ID card are yours to use for the personal, honest purposes they are made for. Everything else on the site is licensed to you for personal, non-commercial use only.

10. Disclaimers and limitation of liability

The service is provided "as is." We work hard to keep the site accurate and available, but we do not warrant uninterrupted or error-free operation, and we do not warrant any particular outcome with a landlord, HOA, or housing provider. Our products carry no legal force, and we cannot control how a third party behaves. To the fullest extent permitted by law, ESA Card's total liability for any claim arising from the service is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect, incidental, or consequential damages. Some states do not allow these limits, so they may not fully apply to you.

11. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Your housing rights under the Fair Housing Act and your state's fair-housing law are unaffected, and nothing here waives them.

12. Dispute resolution

Talk to us first. Before filing any formal claim, you agree to email contact@esacard.com with a description of the dispute and give us 30 days to resolve it informally. We would rather settle it there, under our Refund Policy, than anywhere that costs you a filing fee. If we cannot resolve it within 30 days, either party may bring the claim in the state or federal courts located in Delaware, or in small claims court where you live if the claim qualifies.

13. Changes to these Terms

We may update these Terms as our service or the law changes. When we do, we will update the date at the top of this page, and for material changes we will email account holders before the new Terms take effect. Continuing to use the service after changes take effect means you accept them. Changes never apply retroactively to orders already placed.

14. Contact

ESA Card (esacard.com). Reach us at contact@esacard.com. We read everything, and a real person replies.